General Inquiries

For questions about product features, pricing, account management, billing, or other non-technical topics, contact our general support team.

Email: [email protected]

To help us respond faster, please include the following in your message:

• Your organization or company name
• A primary point of contact and role
• A concise description of the inquiry
• Any relevant account identifiers or user IDs
• Your preferred contact method and time zone

We respond during standard business hours and strive to provide a clear answer within one to two business days.

Developer Submissions

Ehugi welcomes integrations, add-ons, and partner concepts that extend the platform’s capabilities. To submit a project for evaluation, please send a detailed package to [email protected] with the subject line “Developer Submission: [Project Name]”.

Include the following information to enable a thorough review:

• Project name and a brief executive summary
• Target platform(s) and supported environments
• Technical architecture: APIs, endpoints, authentication, data access scope
• Security and privacy considerations, compliance measures
• Estimated impact on Ehugi users and any dependencies
• Development timeline and requested partnership type
• Contact person with email and phone number

We provide an acknowledgment within one business day and begin a structured review. Typical full evaluations occur within five to ten business days, depending on complexity and required security checks. If additional information is needed, our team will reach out promptly.

Optionally, you may learn more about our developer program at ehugi.com/developer.

Response Times and Availability

Ehugi maintains transparent response timelines to help you plan effectively. Please consider the following guidelines:

• General inquiries: Acknowledgement within one business day; initial responses typically within one to two business days. Complex questions may require additional time, in which case you will be notified of the expected schedule.
• Developer submissions: Acknowledgement within one business day; preliminary review within five to seven business days; final decision or follow-up within seven to fourteen business days, depending on scope and security requirements.
• Urgent issues and outages: For critical incidents, please mark the subject line with “Urgent” so we can escalate immediately. Updates are provided as status becomes available via our public status page and direct communications where appropriate.

Note: All times assume business hours local to the support team. We aim to provide timely responses and will communicate any delays promptly.